Subprocessors

Service providers

Crowd Convergence may engage and use a selected set of service providers to process certain Customer Data in connection with the Service (each, a “Processor”). This page provides all information about the entity, location of processing and role of each Processor. Prior to engaging any Processor, Crowd Convergence carries out due diligence to evaluate the Processor, focusing on privacy, security and other practices affecting the processing of Customer Data.

Infrastructure Subprocessors

Crowd Convergence uses infrastructure and storage services from Third-Party infrastructure providers to store Customer Data or provide additional services as needed to help with the delivery of our Services. Data storage and Crowd Convergence controlled processing will normally remain in one region but may be shifted among data centers within a region to ensure performance and availability.

Crowd Convergence may use the following Subprocessors for Infrastructure Services:

	
			Entity Name
			Website
			Purpose
			Customer Data
			Entity Country
			Processing Location
		

	
			Amazon Web Services, Inc.
			aws.amazon.com
			Software/application hosting
			Content Data

Contact Data

Technical Data

Purchase Data
			USA
			USA
		

			Heroku
			www.heroku.com
			Software/application hosting
			Content Data

Contact Data

Technical Data

Purchase Data
			USA
			USA
		

			Linode
			www.linode.com
			Software/application hosting
			Content Data

Contact Data

Technical Data

Purchase Data
			USA
			Sydney
Singapore
		

Service-Specific Subprocessors

Crowd Convergence works with certain Third Parties to provide specific functionality. These Subprocessors access a restricted set of Customer Data, as detailed below:

	
			Entity Name
			Website
			Purpose
			Customer Data
			Entity Country
			Processing Location
		

	
			Atlassian Pty Ltd
			www.atlassian.com
			Development ticketing
Software code repository
			Contact Data

Technical data
			Australia
			Australia
		

			Deputy
			www.deputy.com.au
			Resource management
			Contact Data
			Australia
			Australia
		

			Freshworks Inc
			www.freshworks.com
			CRM
Support ticketing
			Contact Data

Purchase Data

Technical Data
			USA
			USA
		

			Futrli
			www.futrli.com
			Accounting/finance
			Contact Data

Purchase Data
			Australia
			Australia
		

			Google, Inc. (Workspace)
			workspace.google.com
			Emails and Workspace
			Content Data

Contact Data

Technical Data

Purchase Data
			Singapore
			Singapore
		

			New Relic Inc
			www.newrelic.com
			Application performance monitoring
			Contact Data

Technical Data
			USA
			USA
		

			Pandadoc
			www.pandadoc.com
			Document management
			Contact Data
			USA
			USA
		

			Pubnub Inc
			www.pubnub.com
			Communication (push messaging)
			Contact Data

Content Data
			USA
			USA
		

			Pusher, Ltd.
			www.pusher.com
			Communication (push messaging)
			Contact Data

Content Data

Technical Data
			United Kingdom
			Australia
		

			Sendgrid
			www.sendgrid.com
			Communication (email)
			Contact Data
			USA
			USA
		

			Slack Technologies, Inc.
			www.slack.com
			Internal communications
			Content Data

Contact Data

Technical Data

Purchase Data
			Ireland
			Ireland
		

			Squarespace
			www.squarespace.com
			Software/application hosting
			Contact Data

Technical Data
			USA
			USA
		

			Stripe, Inc
			www.stripe.com
			Payment processing
			Content Data

Contact Data

Technical Data

Purchase Data
			USA
			USA
		

			TestRTC
			www.testrtc.com
			Development tools
			Technical Data
			Israel
			Israel
		

			Vonage
			www.vonage.com
			Video streaming
			Content Data

Technical Data
			USA
			USA
		

			Twilio Inc.
			www.twilio.com
			Communication (voice, SMS)
			Content Data

Contact Data

Technical Data
			USA
			USA
		

			Unity Intercom
			www.unityintercom.com
			Communication (voice)
			Contact Data
			USA
			USA
		

			Userpilot, Inc.
			userpilot.com
			Analytics
			Contact Data

Technical Data
			USA
			USA
		

			Vimeo
			www.vimeo.com
			Video playback
			Contact Data
			USA
			USA
		

			Wrike
			www.wrike.com
			Project management
			Contact Data
			USA
			USA
		

			Xero
			www.xero.com
			Accounting/finance
			Contact data

Purchase data
			Australia
			Australia
		

Anonymised Data Subprocessors

Crowd Convergence may use certain Third Parties for analytics or predictive services. These Third Parties may have access to aggregated datasets of anonymised customer data or may collect anonymous usage information via technologies such as cookies or IP address collection.

	
			Entity Name
			Website
			Purpose
			Customer Data
			Entity Country
			Processing Location
		

	
			Google
			analytics.google.com
tagmanager.google.com
			Analytics
			Technical data
			USA
			USA
		

Content Delivery Networks

Crowd Convergence may use content delivery networks (“CDN”) to optimize content delivery. CDNs do not have access to Service Data but deliver content based on the geographic location of the individual accessing the content Information transmitted across a CDN may cross international boundaries.

	
			Entity Name
			Website
			Purpose
			Customer Data
			Entity Country
			Processing Location
		

	
			Cloudflare
			www.cloudflare.com/
			Content delivery network
			Content Data

Contact Data

Technical Data

Purchase Data
			USA
			Global
		

			Amazon Web Services, Inc.
			aws.amazon.com
			Content delivery network
			Content Data

Contact Data

Technical Data

Purchase Data
			USA
			Global
		

Updates

As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide you with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.